Tema da Apresentação: "SMART SOCIETY AND COMMUNITIES: Transforming service delivery"
Morten Meyerhoff Nielsen focus on the digital transformation of society and strategy development and evaluation (Armenia, Albania, Faroe Islands, Georgia, Indonesia, Latvia, MENA region), institutional frameworks and performance management (Armenia, Albania, Faroe Islands, Latvia, Uganda). He has extensive experience in assessment and how to re-design public services for more cost-efficient, value-adding quality services service for citizens and businesses (Denmark, Latvia, Saudi Arabia). Morten was responsible for the first set of mandatory and measurable usability guidelines for government websites and online services in Denmark (all levels of governments) and for improving the ecosystems for ICT enabled public sector service production and delivery (Latvia, Georgia, Uganda, Saudi Arabia).
Other work areas include data reuse, eID management, PKI infrastructure and personalization of eServices (Armenia, Denmark, Faroe Islands, Latvia, US, Saudi Arabia), ICT facilitated administrative burden reduction, public service delivery, online usability and personalization, public service delivery ecosystems and one-stop-portal design and usability tests.
Morten regularly conduct executive and university course training on eGovernment issues, the digital transformation of service production and delivery, disruptive technologies, innovation, smart nations, cities and communities and social media related issues. He has developed degree courses and modules on public service delivery and technology for Maastricht School of Management, Tallinn University of Technology, European Institute of Public Administration, Adam Mickiewicz University and University of Minho.
He is an EGOV Advisor at the United Nations University Operating Unit on Policy-Driven Electronic Governance and currently finalizing his ph.d. at Tallinn University of Technology, Ragnar Nurkse Department of Innovation and Governance, in Estonia. Past employment includes the Danish Agency for Digitisation and National IT- and Telecom Agency, Danish Technological Institute, Policy and Business Analysis, European Institute of Public Administration, Centre for the Development of Enterprise, European Commission, DG DEVL and University of KwaZulu-Natal.
Morten is an author and co-author of various publications, a reviewer for GIQ, IJEG and PAIT and on the conference committees of the ICEGOV, ICEDEG and CeDEM-IFIP eGovernment conference series. Finally, he was a member of the European eGovernment Awards consortium (2003-2009), first non-Swedish member of Swedens Guldlanken Awards jury (2009-2013), the HM Sultan Qaboos eGovernment Award jury in Oman (2010-2012,2016-2018), and the Smart Government Award in Dubai (2015-2019) evaluating on- and offline public sector delivery services.
